Privacy Policy

Information you share

When you send an enquiry, we collect your name, your WhatsApp or phone number, the service you are interested in and, if you choose to add it, your email address. We also note which form you used, such as the pop-up or a service page. Please share only information needed to discuss your project. Do not include passwords, payment-card details or sensitive personal information.

How we use it

We use enquiry details to respond to your request by WhatsApp, phone or email, understand your requirements and discuss relevant digital marketing, creative or technical services. After you send the form, we offer to open WhatsApp with your details already written; nothing is sent on WhatsApp unless you choose to send it. If you become a client, further information needed for the engagement will be covered by our agreed scope of work. Submitting the form is not a subscription to a newsletter.

Cookies and technical information

This website uses an essential session cookie for form security and, for authorised staff, admin sign-in. It also keeps small preferences in your browser, such as whether you have already closed or completed the enquiry pop-up. Your browser may also cache fonts, images and other website files.

We use Google Analytics 4 and the Meta Pixel to understand how visitors use the site and to measure enquiries that come from our advertising. These services may set cookies and receive information such as the pages you visit, your device and browser, an approximate location derived from your IP address, and events such as sending an enquiry or tapping a WhatsApp, call or email link. They are operated by Google and Meta under their own privacy policies. You can limit this through your browser cookie and tracking settings, ad preferences in your Google and Meta accounts, or the Google Analytics opt-out browser add-on.

We store a hashed network address with enquiries and unsuccessful sign-in attempts to limit spam and repeated requests. This is an abuse-prevention measure; hashing does not mean we treat these records as freely shareable information.

Storage and external providers

Enquiries are saved in our website database and made available through the authenticated admin dashboard to staff handling them. The hosting and infrastructure providers used to run the site may process technical information needed to deliver and protect it.

If you message us on WhatsApp, that conversation is handled through WhatsApp, a Meta service, under its own terms and privacy policy. Instagram posts shown on our homepage load from Instagram, and map links open Google Maps; those providers receive request information such as your IP address and browser details when you load or use them. External websites linked from this site have their own privacy practices.

Retention and protection

We retain enquiry information for as long as needed to handle the conversation, any resulting engagement and applicable record-keeping requirements. We restrict access through authenticated administration and use form-security and upload-validation controls. No website or communication channel can promise absolute security.

Your choices and requests

You can contact us using the details below to ask about information you submitted, request a correction or deletion, or ask us to stop further enquiry-related contact. Please identify the enquiry using the email address you used; we may need to verify your identity before acting. We will explain if information needs to be kept for an applicable obligation or an ongoing engagement.

Our services are intended for business enquiries. If a child has submitted personal information without appropriate authorisation, a parent or guardian can contact us to request its removal.

Updates to this policy

We may update this policy when our website or practices change. The date above identifies the current version. Questions or concerns about information handling can be sent to the contact details below.